When companies endeavor to automate benefits administration, details and data often get lost in transit. The result can be costly as it may go unnoticed for months.

The “fix” typically entails correspondence with a large customer service center or overloaded account representative who is only accessible by triaged email. Q’s benefits administrators are not afraid to pick up the phone, address your concern, and troubleshoot right away.

Let Q free up your HR team by working through issues with the insurance carriers, third-party administrators, brokers, and HRIS vendors. No tickets or reference numbers—just personal assistance.

Cora Lynn first entered the Employee Benefits realm in 1998, specializing in retirement plans, most notably in 403(b) and public-sector benefits. In 2010, she transitioned to sales in Medicare and Individual and Family Plans. Seeing the changing tides with the advent of the Affordable Care Act, she transitioned to account management for small-group employee benefits in 2012, and subsequently to large-group benefits in 2018.

With over a decade of experience as an account manager on the broker side, she gained insight into the struggles of small to medium-sized businesses. The HR departments are typically a team-of-two, and enrollments, billing, and compliance details are often missed—purely because there are not enough hours in the day.

Frustrated by this theme, Cora Lynn founded Q Benefits Administration to bridge an employer’s interim needs until they are able to hire a full-time HR Benefits Specialist to round out their team.

As a boutique firm, our mantra is, “How can I bring value to this client today?” Being cognizant of this Q keeps us focused on the customized needs of each client, whether it is to develop a process, train a new employee for administering the Health and Welfare Benefits plan, or conduct a post mortem on overlooked transactions and compliance steps.

In order to meet these niche services, we regularly assess client-utilization to ensure we do not enter into new contracts at the expense of serving our current clients.